Return Policy

Unless otherwise required by State law, in which case such State requirements shall apply, you have the right to cancel the contract for the purchase of the Product within fourteen (14) days of delivery of the Product to you. For health protection reasons, no cancellations of COVID-19 test kits can be accepted after the COVID-19 test kit has shipped and the Product should not be returned. To exercise the right to cancel, you must inform us of your decision to cancel in writing (e.g. a letter sent by contacting us). You must then promptly return the Product to us within fourteen (14) days from notifying us of your decision to cancel, at your own cost.

If you exercise your cancellation right this section, we will reimburse to you all payments received from you less the cost of the kit(s) and shipping fees, without undue delay and, in any event, not later than fourteen (14) days from the date on which we receive the returned Product from you, or the date you provide us with evidence of having sent the Product back to us, whichever is earlier. In the event that you cancel your Order prior to the test kit being shipped you will be eligible to receive a full refund. We will reimburse you using the same means of payment as you used for the initial payment, unless you have expressly agreed otherwise. We will not charge you any fees in connection with the reimbursement. You will bear the direct cost of returning the product.

The right to cancel an Order does not apply to Products that have been opened and the seal on the kit broken, as these Products are not suitable for return for health protection reasons.